Product NOT Showing in Collections - Dawn Theme

Store Design
1

Hi! I’ve added a Flower Painting (Watercolor Flowers and Hillside) to my Products section and Selected ‘Flowers’ (and 2 others) on my Collections page. But, it’s not showing up in any of them.

Any help would be greatly appreciated.

www.TheOnceDeadArtist.com

Lonni

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2

hi @Lonni

Check and make sure the product status is Active

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3

Hello @Lonni ,

Credits to @ExpertRookie for a precise answer. I just would like to add on one small note that can be helpful that.

You also have to make sure the product is available for sale on the Online store.

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Best regards,
GemPages Support Team

4

@hello @Lonni

Product not showing in collections maybe Product status is Draft

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or Product is inactive on the sale chanel Online store

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Please check again

Hope my recommendation can works and support for you!
Kind & Best regards!
GemPages

5

Yes. It is Active. :slightly_smiling_face:

6

Oh… my… goodness! I have no idea why it wasn’t active in the online store but it wasn’t. Checked that ‘on’ and everything is GREAT! Thanks!

7

I’m having this issue now. Revamping the website and added a bunch of new collections to sort by category groupings. The collections are active in the online store and the products I want visible are also active in the store and show up in other collections that have been there for awhile.

Sometimes I see this error then everything is fine in 24 hours. Is that an issue where I have to wait a few hours ever time I make a change like this? That seems wrong.

I know it’s not the navigation menu as I also tried directly from “view” in the collection.

website: www.SteveRude.com

Looking at Shop > Characters

The only ones that show up are Celebrities and that’s the only collection I I didn’t create today.

8

I think you can go to Schedule Availability (which is below the Online Store on the Right - at least that’s where is it in my Theme) and click on it.

NOTE: My example is set on DRAFT so you’d want your ACTIVE.

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Then Schedule it to be available 5 minutes (or so) after you’ve changed it.

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9

Thanks for the suggestion. Didn’t work. All my settings are good, but I figured it out. I think it’s a glitch in older versions of Dawn. I saw one comment and checked my version. It’s 2.4 and the current one is 7.0.1. I loaded and tested and everything is working fine. Now I just need to do a full theme update in the next 12 hours so we can launch the new collections search on time!

10

Just to follow up, once I went from Dawn 2.4 to Dawn 7.0 all the issues were resolved.