Hello @morganandfrench
You should try this app and take the support of app developer for your requirements
Topic summary
A jewelry store selling personalized products faces workflow challenges when processing manual orders (phone, email, in-store) through Shopify. Their current product options app (APO Product Options) doesn’t support draft orders, forcing staff to create front-end carts, abandon them, then retrieve via a separate app (Cleverific Order Editor) to complete payment—a cumbersome process.
Proposed Solutions:
- One developer requested more details about custom options and pricing structure to assess compatibility
- A recommendation for WOW Product Options app as an alternative
- Draftable app suggested as a direct solution: allows creating draft orders straight from the cart page while preserving line item properties and custom options. The developer offered personalized setup assistance.
Status: Discussion remains open with multiple potential solutions offered but no final decision indicated.