Hello !
I have a strange error on my product page all of sudden.
My product page is refreshing and reloading endless and its not stopping. This wont allow users to shop. Please check my store below and advise. Thanks
There’s some weird script running in your store causing it to reload. I can remove it if you want, can I request access to your themes?
Well I requested access in case you need the help. You should receive an email to approve or deny me.
Hello, @Humaid .
Thank you for reaching out and posting this question!
I’ve taken a look at your website and I was able to replicate the problem on my end. However, when I took another look just now, it looks like the issue has been resolved as well. As @Ninthony has suggested, it is possible that the issue was caused by a script or an app. You can also check to see if the issue persists using a newly installed free theme.
If the issue continues to persist, then we’ll need to access your account in order to resolve the issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.
Do you recall when the issue started? Were there any apps or custom coding installed recently? Also, can you confirm if the issue has been resolved?
I am having a similar refresh issue on the admin page. If i try and login it flashes server error in red at the bottom them reloads. I have tried multiple browsers and 2 computers.
In case you just want to try yourself, if you go into your “page_script.js” file in your assets folder and ctrl + f and look for prodCollectVariant you’ll see:
// New Functions-----------------------------------------------
function prodCollectVariant(result) {
var data = result;
if (data.product.title === null) {
console.log('huhuhuh');
location.reload();
}
So I can see that “huhuhuh” being output in the console on every reload. I don’t know why the title is returning null, and I also don’t know why you would reload the page if it was null, but that’s what is causing the reloading. It kind of looks like a coder is messing with you honestly, I don’t know who would leave a random console.log statement in there like that. Anyway, you can remove that if statement completely or just get rid of the "location.reload();’ portion.
Guys, I am facing the same problem after installing several apps that messed up with my code (not sure which one). My admin dashboard keeps reloading and can’t gain access to it. I tried clearing the cache on Mozilla but the problem persists. Google Chrome also doesn’t work. Through my shopify mobile app is fine. My website is running fine too.
Can you please inspect and give me a possible solution? Thanks a million!
If it’s on your admin dashboard there’s nothing any of us can do. Shopify’s development team will have to address that issue.
I just read another thread many others are having this problem. So most probably nothing to do with the apps, but gotta be dealt with by the Shopify developers.
Yeah if you check the status page it says they are having an issue. I was having issues a little earlier too with constant reloads. I didn’t even think about it till now.
Thank you Elias for your reply. Actually I have hired a developer to add a custom message box on my product page. Before editing I had the theme file saved. So I switched to that previous theme file. The current theme file still has that refreshing problem because of the coding maybe. I will notice for 2-3 days and if the same issue appears in this theme as well then I will create a support request as you mentioned. But thanks for your timely response. Appreciate it.
Thank you Ninthony for your expert advise. I couldn’t find the “page_script.js” in my assets folder. But for now I have switched to a previously saved theme. So its working fine for now. There was a developer I hired recently to add a custom message box on my product page. Probably he messed up. But thanks for your quick reply. I will get back to you if the problem still persists.
Hi @Ninthony
I got the same problem. Can you help me?
https://littleballoondesign.com/collections/bolinhas/products/livro-do-bebe-bolinhas
i also have this same issue, and i can see this huhuhu code in page source, but in shopify backend i am not able to found file page_script.js. can you please help me as soon as possible
Hey, @Venny_Newson , @samkvl , @AdrianaAndrade , & @petmascot .
Thank you all for joining the thread!
It looks like there was a minor outage at the time of this posting and our teams have confirmed that the issue was resolved shortly after. However, if you’re still experiencing this issue, the first thing I’d recommend doing is to clear your browser’s cookies and caches.
If the issue continues to persist, then it looks like we’ll need to access your accounts in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, our Support team would be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.
I’d love to know if this issue has been resolved or not. Let me know!
I’m having the same problem. My product keeps reloading constantly! Please help me. I’ve installed an app Upload Fields for uploading the image option. It didn’t work and now I’m facing this issue. Please help me!!!
Here is my store link: https://alldiamondpainting.art/products/will-you-be-mine-forever-diamond-art
Hey, @All-Diamonds-Pa .
Thank you for joining the thread and bringing this to our attention.
I understand that your product page keeps reloading after you’ve installed Upload Fields and I was able to replicate the problem on my end. If this app required you to install a snippet of code to your theme, then it’s possible that the coding wasn’t installed correctly - which may be leading to this issue. That being said, does removing the app help resolve this issue?
Since the Upload Fields is third-party app and if it’s something that you need for your Online store, then the app developer is always available to assist you. To get in touch with the developer, we’d recommend reaching out to the app developer through the contact information in the Support section of their app’s page or through the developer’s website - Inspon.
I’d love to know if removing the app or contacting the app developer can help you resolve this issue. Keep me posted!
Hey, Thank you for your response. My issue didn’t resolve with any of the
above mentioned ways. So, I just switched my store to another theme and the
issue has been resolved.
Thank you for looking into it for me.
Hey, @All-Diamonds-Pa .
Thank you for following up!
I’m glad to hear that switching to another theme has resolved the issue. Since this resolved the issue, it does seem that the Upload Fields coding may be what caused the issue.
That being said, were you able to get the app working on your new theme? Or, reach out to the app developers for help fixing your original theme?
Mine is doing the same thing