Product Page Scrolling Get Stuck on Mobile (Empire Theme)

Topic summary

  • Main issue: On mobile, the product page cannot scroll properly; the page moves slightly then snaps back (“bounces”) to the start position, preventing normal navigation.

  • Context: Site is TheNewVernonTruckWash.com using the Empire Theme (third‑party Shopify theme). A video attachment demonstrates the behavior; it is central to understanding the issue.

  • Related reference: OP points to a similar reported problem affecting the cart page in another community thread (ID 1877931), suggesting a theme- or CSS-related pattern.

  • Environment/Tags: css, shopify-theme, third-party-theme. Desktop behavior not mentioned.

  • Actions/updates: No fix or diagnostic steps posted yet. OP additionally tagged @Gem Pages, possibly to draw attention from an app/page builder vendor or support.

  • Status and open questions: Unresolved. Root cause unknown (theme bug vs. custom CSS/JS vs. app conflict). Next steps likely include isolating apps, checking overflow/position-fixed elements, testing on a clean/updated Empire version, and confirming affected mobile browsers/devices.

Summarized with AI on January 16. AI used: gpt-5.

@GemPages