@Liam_Elder This is due to a previous advancement https://changelog.shopify.com/posts/online-stores-automatically-serve-webp-images
- Do a test order and verify it’s not something the customer is doing unknowingly for the image size.
- Normally when you click the thumb, in the orders page, for a file upload image it should then automatically download a normal sized version in WebP format.
- If it seems corrupted you may have download the small thumb, outdated software, or just need to use a utility to convert it to png.
- If you are clicking the small thumbnail and choosing ‘Save Image as’ what you want to do instead is right click and choose ‘Save link as’ that will let save it as a jpeg if that’s what was uploaded.
- Some browsers will also let you change the image type in the save dialog.
- Copy the link and append the url with ?format=jpeg
- Alternatively use a browser that doesn’t support WebP , such as safari for macOS, and it will just download as a jpeg.
If none of the above work and WebP is compression images too badly then contact shopify support and let them know about this limitation.
Beyond that for the future you will want to make losslessly converting WebP into the desired format part of your image processing pipeline