Product pages not loading past page 1

Technical Q&A
1

Hi, I have had a few customers alert me that they are unable to load my stores product pages past page 1. I have confirmed also that this is happening on both phone / laptop Apple and Samsung devices. How will I fix this issue /

2

Could you please share the URL of your store so we can check it for you?

3

https://www.krubicreative.com.au/

And page that isn’t working is:

Fine Art Prints (krubicreative.com.au) pages 2 and 3

4

Hi,

I have reviewed your website and identified an issue likely caused by some JavaScript code related to the Progressive Web App (PWA) Custom Code or any App you are using. The problem seems to be due to an error in this JavaScript code. On Page 2, while all products initially load, they are subsequently removed because of this error. This issue persists across all parameters. If you pass any parameter in the URL, the homepage also breaks.

For example, please refer to the following URL: Homepage Example. [Krubi Creative: Embrace Gundungurra Heritage through Art – Krubi creative]

Please investigate the JavaScript code associated with the PWA app to resolve this issue OR Disable and debug.

5

Hi @sharonrobbie ,
This is Theodore from PageFly - Shopify Page Builder App.

Can’t browse past page 1 on your Shopify store? Fix it with these steps:

  • Theme Issue: Check your theme code for “infinite scrolling” and disable it temporarily (if applicable).
  • Browser Cache: Instruct customers to clear their browser cache and cookies.
  • Test Different Browsers: Ask customers to try different browsers to isolate the problem.
  • Advanced Fix: For developers, review theme code for errors related to product listings or pagination.
  • Contact Shopify Support: If all else fails, reach out to Shopify Support for further help.

Best regards,
Theodore | PageFly

6

The error is displayed by the Locksmith app, so you should pay attention to the app configuration.

Probably reach out to app support team.