Hi @Grit-n-Grace ,
I checked and did you solve it?
With some images, because it already has white space above and below directly on the image, you just need to change the image back, and it will work fine. Refer:
I hope it helps!
Topic summary
A Shopify store owner using the Dawn theme is struggling to make product images display at uniform sizes on product cards. The images themselves vary in dimensions, causing inconsistent display.
Attempted Solutions:
- Multiple users suggested navigating to Customize > Sections > Product card > Image ratio and selecting “Portrait” or “Square” settings
- The original poster confirmed these settings were already configured to “Portrait” but the issue persists
Root Cause Identified:
After reviewing the store (www.gritandgracedesigns.com), a helper discovered that some product images contain built-in white space above and below the actual product. This whitespace is part of the image file itself, not added by Shopify.
Recommended Fix:
Edit the source images to remove the embedded white space before uploading them to Shopify. Once the images are properly cropped, the theme’s image ratio settings should work correctly to display uniform sizes across all product cards.