Hi,
I have the Refresh theme and under the product in various areas, it displays 5 stars with (6) reviews… when through my 3rd party app thats integrated in my store, it says that I have 5 stars based on 12 reviews which is accurate. The 5 stars with 6 reviews was when shopify included reviews on our stores… once they removed that feature and I needed a 3rd party app for reviews, the old 5 star reviews with 6 reviews stayed and didnt accurately count/update… how can I either make it so it automatically updates, or how can I delete it? Thank you so much
Topic summary
A Shopify store owner using the Refresh theme is experiencing a display issue where outdated product ratings appear alongside current ones. The theme shows black stars with “6 reviews” from Shopify’s deprecated native review system, while their third-party review app correctly displays purple stars with “12 reviews.”
Root Cause:
When Shopify discontinued its built-in review feature, the old rating data remained embedded in the theme and didn’t sync with the new review app, creating duplicate and conflicting star displays.
Proposed Solution:
A community member provided CSS code to hide the theme’s black star ratings:
.product__title + .rating-wrapper {
display: none !important;
}
This should be added to the theme’s Custom CSS section.
Additional Recommendation:
For implementing the purple stars from the review app throughout the site, the store owner should contact their review app’s support team, as they typically provide specific code snippets for proper integration.
Status: Solution provided but not yet confirmed as implemented.
1 Like
Star reviews belong to your theme, and the review section belongs to a review app. I recommend you star rating of the review app you are using to correct their value.
Best regards,
Dan from Ryviu: Reviews & QA.
I recommend you to remove the black star rating of the theme and just use the app’s rating
usually the app will provide the code to show the star rating and review box
it will be more consistent than using ratings from 2 different sources
Thats my problem, I want to remove the black stars from my theme and I’m not able to. I think code needs to be applied. Please see my picture. I only want the 3rd party app stars(purple stars) to display.
Thats my problem, I want to remove the black stars from my theme and I’m not able to. I think code needs to be applied. Please see my picture. I only want the 3rd party app stars(purple stars) to display.
Here is the code to remove the black star.
You can add it to the Custom CSS section https://prnt.sc/PeiRQPbSrTXJ
.product__title + .rating-wrapper {
display: none !important;
}
The problem of adding purple stars in the review application you are using, you need to contact the customer service department of that application
They will help you
Hope you will solve your problem soon