Product Tabs Vanishing

Hi Shopify Community,

When switching products in my online store my product tabs seem to disappear and only reappear when I reload the page. I was just wondering how to prevent this as it would be a major problem for customers on my store.

You can try to drag and drop that tab under add to cart button instead and check again.

Hey, this issue is happening due to DOM. That say, when you click on the variant then the tabs don’t render. In this case you don’t need to paste your code in the form of Buy Button. You need to add this as a custom liquid block.

Here is how you can add it as a custom liquid block.

Go to Shopify Admin >> Online Store >> Edit Theme >> Product page >> Add block >> Custom liquid >> Paste the code of the tabs.

This way you can ensure that your collapsible content should show even you change the variants.

That still didn’t work

When I switch the position of the code (for example to below buy buttons) the tabs dont disappear when I change variants but for the position I actually want it in (below price) it always seems to disappear when I change variants

Well, By any chance can you grant me collaborator access so that I can take a look and fix that particular issue.

@ecom-experts How many times are you going to create a new account mate?

Instead of creating a new account almost every single day, why not have a talk with the staff and get your issue resolved?

Also, atleast change the emojis before copying someone’s layout :rofl:

I talk with them but don’t get response. I have already 3 tickets open. That say it requires to create a new one.

I suggest you reach out to the app’s support team to address and resolve the issue.