Product video not working in media

Technical Q&A
1

Hi,

When I add my own mp4 video to media, it shows in the media selection, but when I preview after saving, it does not work. Can someone please help? See images below.

Thanks!

Dinaye_0-1720696816984.png
Dinaye_0-1720696816984.png672×300 69.6 KB

Dinaye_1-1720696951873.png
Dinaye_1-1720696951873.png554×510 189 KB

2

@Dinaye Please share the product URL so, I can check and assist you better.