Products are not displaying as in stock

Shopify Discussion

Topic summary

Product variants (size + colour) show incorrect in‑stock indicators on Android mobile browsers. When a colour is selected, the size “bubbles” do not reflect actual availability: sizes that are in stock aren’t marked as in stock.

Behavior observed:

  • In‑stock sizes can still be selected and added to cart.
  • Out‑of‑stock sizes cannot be added to cart.

Interpretation: Backend inventory and add‑to‑cart validation are correct, but the front‑end availability UI is misreporting stock for size options.

Scope and environment:

  • Newly launched Shopify store.
  • Issue occurs only on Android mobile browsers.
  • Not reproducible in Safari or on desktop browsers.

Impact: Confusing customer experience on mobile due to misleading size availability indicators.

Status: Unresolved. The poster is seeking assistance; no images, code, or theme details provided.

Summarized with AI on December 14. AI used: gpt-5.
1

Hi,

Having some trouble with a newly launched store.

Product variants are based on size & colour.

Variants that are in stock in all sizes are not displaying as in stock i.e when the variant is selected according to colour the available sizes on back-end do not display as in stock. However, the variant size can still be selected and added to cart for those that are actually in stock. Meanwhile, those that are not actually available cannot be added to a cart. In, essence, the error is in the size selector “bubbles” incorrectly coinciding with which variants are in stock. This error, to the best of my knowledge, is only occurring on android mobile browsers but not when using safari or any desktop browser.

Any assistance would be highly appreciated