We’re noticing quite a few products that are being removed from the online sales channel and set to POS only. No one on our team is doing this. The products were previously set to be on all sales channels. Does anyone know what could be going on?
Topic summary
Products are unexpectedly being removed from the online sales channel and switched to POS-only, despite no team members making these changes. The affected products were previously configured for all sales channels.
Potential cause explored:
- Third-party apps that modify store settings could be responsible
- The user confirmed they use multiple apps but none that should control channel publishing settings
Current status:
- Issue remains unresolved
- Root cause not yet identified
- Further troubleshooting needed to determine what’s automatically changing product channel assignments
Hey there @E_W1 Do you by any chance have any third party apps that configure your store’s settings? If so, that could likely be the reason so you should check on them.
We use a lot of apps but nothing that sets wether products are published on certain channels.