Products Not Showing in Shop App Search Result

Topic summary

A merchant reports their products and store have stopped appearing in Shop App search results after previously being visible and generating sales a week earlier. Despite checking their Shopify Admin and Shop Sales Channel, no error messages or issues are displayed in their dashboard.

Support Response:

  • Community moderator confirmed they could replicate the issue—searching for the store name “theblackz.com” and listed products in Shop App returns no matching results
  • Only other businesses’ products appear in searches

Recommended Action:
The merchant has been directed to contact Shopify’s Authenticated Support Team through the Help Center for deeper investigation, as the Community Forums cannot access account-specific information or escalate technical issues.

Current Status:
The issue remains unresolved. Another merchant has since reported experiencing the same problem, suggesting this may be affecting multiple stores.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.

Thank you for providing that link, @theblackz . To confirm, your store name is ‘theblackz.com’? When I search this business name in my Shop App I do not get taken to a page matching that store name. The products that appear on the page you linked, when searched in the Shop App, load up other product options being offered by other businesses. I don’t seem to be able to find anything related to ‘theblackz.com’ when searching through Shop on my mobile device.

With me being able to replicate this issue, then I definitely recommend connecting with our Authenticated Support Team via our Help Center to further follow up on this issue. As we can’t authenticate users here in the Community, it would be best for you to connect with our Authenticated Team so we can get some specific information about your store, check out your store details in real-time, and dig into investigating this issue in more depth than we can here in the Community.