Products not showing up on google app or merchant center

Shopify Discussion

Topic summary

A merchant’s 500+ products vanished from Google Merchant Center immediately after upgrading from Shopify Basic to the standard Shopify plan. The Google app now shows 0 products despite the merchant center appearing error-free.

Troubleshooting attempts:

  • Uninstalling and reinstalling the Google app
  • Toggling products off and on in the Google sales channel
  • Contacting Shopify support (who redirected to Google)

Current status: Issue remains unresolved. The merchant suspects a Shopify-side problem but received no actionable support.

Suggested solutions:

  • Try an alternative feed app like “Multiple Google Shopping Feeds”
  • Contact Google directly via their Shopify 3P support form

Additional note: A warning was raised that managing 6 stores under one merchant account may risk Google suspension, as Google typically expects one merchant per website (unless targeting different countries).

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

So my Shopify and the free google app were working great. I had over 500 product in my merchant account a lots of traffic. Then I decided to go from Shopify basic to Shopify plan. Right when I did that all my products in Google merchant disappeared. In the Shopify Google App 0 products. I tried everything. Removing the app and reinstalling. Turning all products off the Google sales channel and turning them back on. Nothing helped.

I contacted Shopify support through the chat and they said I need to contact Google. My merchant center is fine and I have 6 online stores with using google merchant and ads, so pretty comfortable with finding any errors. This feels like a Shopify issue but support didn’t do any supporting and I’m stuck.

2

First thing first, and it’s an FYI, just to keep your business approved. In most cases having multiple stores will eventually get you suspended. As Google expects 1 merchant to have 1 website. Unless you are targeting multiple countries. But that is besides your question, just want to give you a kind headsup.

What I recommend you do, as you already removed the app and re-installed it, is to use a different app such as: https://apps.shopify.com/multiple-google-shopping-feeds

If you don’t want to use a paid app, then the only steps you can do is contact Google using this form: https://support.google.com/merchants/contact/shopify_3p_support_app