Wondering why my Products won’t load when I go to a collection link in the main menu. I get a message about filters. I’ve removed all and the Products show up until I hit save and they disappear again. It’s fine if I use the links on the collection section on the front page. Any suggestions as to why? I’m still building and using Dawn Theme.
Topic summary
Issue: In the Dawn theme, products don’t display when accessing a collection via the main menu dropdown. A “filters” message appears; removing filters shows products temporarily, but after saving, they disappear again.
What works: Collection links accessed from the homepage’s collection section, and direct links on the collection page, display products correctly.
Troubleshooting tried/suggested:
- Check collection filters in Shopify admin to ensure nothing excludes all products.
- Verify collection visibility and availability to the Online Store/sales channels.
Workaround taken: The dropdown was removed. Users now click “Collections” to reach the collections page, where links function normally.
Suspected cause: A theme code issue in header.liquid affecting the dropdown/collection links. One participant states it “can be fixed” there, but no specific code changes were provided.
Current state: Unresolved. Multiple users report the same problem and request exact instructions for the header.liquid fix. No confirmed solution or code snippet has been shared yet.
1 Like
If your products are not loading when you navigate to a collection link in the main menu of your Dawn theme, it could be related to the filter settings within your collection or some other configuration issue. Here are a few suggestions to troubleshoot the problem:
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Check Collection Filters: In your Shopify admin, go to the Collections section and select the collection that you are linking in the main menu. Ensure that there are no active filters applied that could be excluding all products from being displayed. Double-check the filter settings and make sure they are correctly configured.
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Verify Collection Visibility: Confirm that the collection’s visibility settings are properly configured. Check if the collection is set to be visible on your online store and if it is available to all sales channels. If the visibility is restricted, it could prevent the products from being displayed.
All looks fine and everything loads fine when clicking the link on the collection page. It’s just the drop down menu that doesn’t seem to work. I’ve decided I’m spending too much time on this and have just deleted the Collections drop down menu. Now they’ll just have to click Collections and it’ll take them to the Collections page where the links work.
its an issue in code in theme files. it can be fixed in header.liquid file in theme code
Do you by chance know what it needs to be instead? I am having this same issue with my drop down menu.
Maybe anyone found the solution for this? 