Good morning
Please can anyone help me?
I have my collections on the website and I have made sales so not sure if something has changed which I need to amend, the items are showing for sale but when I click to order the product doesn’t come up and instead only shows ‘you may also like’ products.
My store is www.personalisedandprettyco.com
Any help will be appreciated as I don’t know where to start.
Thank you in advance!
Hi,
If you’re experiencing issues with products not showing up when attempting to order them on your Shopify website, here are a few troubleshooting steps you can take:
Check Product Availability: Make sure the products have stock available and that they are not marked as sold out or unavailable.
Review Product Visibility: If they are set to “Hidden,” change the visibility to “Visible” and save the changes.
Verify Collection Settings: Confirm that any filtering or sorting options within the collection settings are set appropriately.
Clear Cache and Refresh: Clear the cache on your browser or try accessing the website in an incognito or private browsing window. This ensures that you are viewing the most up-to-date version of your website and that any caching issues are bypassed.
Check for Theme or App Conflicts: If you have recently made changes to your theme or installed new apps, there could be conflicts causing the issue. Temporarily switch to a default Shopify theme or disable recently installed apps to see if the problem persists. If the issue resolves, you can narrow down the cause by reactivating themes and apps one by one.
By following these steps, you can identify potential issues and resolve the problem of products not showing up when attempting to order them on your website.
Hello,
Thank you so much I will try all of the above! I really appreciate your help.
Fiona
Hello
I have tried all suggestions and still no joy, it’s stressing me out - the products are there when I click on the item so they are in the collection however if I click the product as if the edit or add to basket it shows that ‘You may also like these’ items and regardless of what I click on this happens.
Thank you
Fiona
Hi @PandPco
Your product page is working fine. it’s just your you may also like section is above the product section.
please refer the below screenshot
Go to Online store in the Shopify admin
use customize and select Default product and drag the related product section to the above of product information.
Please refer the below screenshot.
Hope this will help…
