Products not showing :(

Shopify Discussion
1

Hi all

Had a glitch suddenly appear.

when i go into “customise” the website appears all ok and products work etc. When i “preview” the website … there are no products at all (even though a count appears on the page)

anyone have an idea what might be going on ??

customise.jpg
customise.jpg1920×1200 199 KB

site.jpg
site.jpg1920×1200 103 KB

2

Hi,

Have the products been published?

3

Hi @stellarugs

Welcome to Shopify Community.

Can you please share your store URL ( & password if there is any)?

I will check and let you know the solution.

Thank you.

Sajat

4

https://bb2622-e4.myshopify.com/

not live yet !

Cheers

Rae

5

all items are “active”

6

Hi @stellarugs

Based on the URL that you’ve sent, it looks like there are some custom changes made on the grid section of the product display.

I checked and looks like the products are not fetched.

Have you made any changes to snippets/card-product.liquid?

This is the main file that server products to the store.

Awaiting your response.

Thank you,

Sajat

7

Hi - i havent touched card-product

i did edit snippets/products-template but reverted back (even though it was working a day or so ago)

8

hi all

it has mysteriously corrected itself - without me changing anything ;/

Thanks for trying to assist !

Rae