Products not viewing properly in desktop and mobile view

Product Development & Sourcing

Topic summary

A user reports display issues on both homepage and product pages where the right-side area appears blank and multi-row layouts aren’t functioning correctly across desktop and mobile views.

Proposed Solutions:

  • Verify theme customization settings to ensure right-side elements are properly configured
  • Check responsive design settings for proper mobile/desktop adjustments
  • Inspect HTML and CSS code for layout-affecting errors
  • Revert recent changes if the problem started after updates
  • Contact theme support for specific assistance, especially if using third-party themes like Debutify

The issue remains unresolved and appears to affect core layout functionality. Screenshots were mentioned but the actual images weren’t clearly visible in the discussion.

Summarized with AI on November 7. AI used: claude-sonnet-4-5-20250929.
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desktop view and mobile view not functioning properly, particularly the right-side area not working and multi-row not displaying and right-side area appearing blank facing problem both homepage and product page

uploading screenshot below

1 Like
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Here is a proposed solution @urbangoodsindia

To fix the issues with the desktop and mobile views, where the right-side area is blank and multi-rows aren’t displaying:

  1. Check Theme Customization: Ensure elements on the right side are correctly configured in the theme settings.
  2. Responsive Design: Verify that the theme’s responsive settings properly adjust for mobile and desktop views.
  3. Inspect Code: Check the CSS and HTML for errors affecting the layout.
  4. Revert Changes: Undo any recent updates if the problem started recently.
  5. Contact Support: Reach out to your theme’s support for specific help, especially if using a third-party theme like Debutify.

These steps should address the layout issues on your homepage and product pages.

I hope this helps, glad to work with you.