Products Showing as Sold Out on Live Store but In Stock in Theme Editor

Topic summary

A store owner reports that all products display as “Sold Out” on their live website, despite showing available stock in the Shopify theme editor and admin panel.

Confirmed details:

  • Products are active with available inventory in Shopify admin
  • Inventory quantities confirmed for all variants
  • Products enabled on Online Store sales channel
  • Using Dawn theme version 15.3.0

The discrepancy:

  • Theme editor (Customize): Products appear in stock and can be added to cart
  • Live storefront (including incognito mode): All products show “Sold Out” and cannot be purchased

Visual evidence:
Two screenshots provided comparing the theme editor view (showing stock) versus the live store view (showing sold out status) for the same product.

The issue remains unresolved with no responses yet. The owner is seeking guidance on what could cause this mismatch between the editor preview and live site.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.

Hi Shopify Community,

I’m currently experiencing a strange issue with my online store and would really appreciate any help or insights.

All of my products are showing as “Sold Out” on the live website, even though in the theme editor (Customize Theme) they appear with available stock and display correctly.

Here are the full details:- In the Shopify admin, all products are active and have stock available.

  • In the Inventory section, I’ve confirmed there are quantities available for each variant.

  • Products are available on the Online Store sales channel.

  • I’m using the Dawn theme, version 15.3.0.

  • When I access the store through Online Store > Themes > Customize, the products appear normally, in stock, and can be added to the cart.

  • However, on the live website (tested including incognito mode), all products show as “Sold Out” and cannot be added to the cart.

  • To illustrate the issue:- I’ve attached two screenshots:

    1. One from the **theme editor**, where the product appears in stock.
    
    1. One from the **live storefront**, where the same product is shown as sold out.
    

    Has anyone experienced a similar issue or does anyone know what could be causing this mismatch between the editor and the live store?

    Any advice or guidance would be greatly appreciated.

    Thanks in advance!