Hi,
Appreciate the feedback but in our case, we don’t use csv/excel files to upload product: Our Shopify is integrated with the third party retail point of same system. So, we upload stock onto Shopify from the retail point of sale system.
Topic summary
Issue: When adding a new color variant to an existing product via a Posworx-to-Shopify integration, the product’s “Online Store” sales channel becomes automatically deselected in Shopify’s Publishing settings, effectively unpublishing it.
Context:
- Inventory and product updates originate in the brick‑and‑mortar POS (Posworx) and are pushed to Shopify.
- The POS provider claims it only pushes product data and does not modify Shopify settings like sales channel publishing.
Clarifications:
- No CSV/Excel import is used; suggestion to check import status columns does not apply.
- The trigger appears to be creating a new variant (e.g., new color) under an existing product/SKU.
Key terms:
- Variant: a specific option of a product (e.g., color).
- Sales channel: where a product is published (e.g., Online Store in Shopify).
Status and next steps:
- Root cause not yet identified; no workaround or fix provided in the thread.
- Original poster is seeking confirmation from others who have encountered this and any known cause or solution. The discussion remains open.