I linked my website below, but when I view my website and click on any of my products they will not open and or be added to a checkout to sell.
Yes, all of my products are on a Sales Channel with Active Status.
Topic summary
Issue: Product pages don’t open or add to cart when clicked. Original poster confirms products are active on a sales channel and shares store link.
Latest update: A Shopify staff member replicated the problem and observed that homepage product tiles aren’t linked to any destination. They requested details to troubleshoot:
- Are the product tiles customized or part of the standard theme?
- Which theme is in use?
- Can the issue be reproduced in the theme editor?
- Are there settings in the theme editor to set tile links?
Additional reports: Another merchant experiences a similar issue where “shoe” products don’t open, while “bag” products work and can be added to cart. Store URLs provided.
Context: “Product tiles” are the clickable product blocks on the homepage; the “theme editor” is where merchants configure layout and links.
Status: No resolution yet. Next steps depend on confirming theme details and checking tile link configurations within the theme editor.
Thank you for the link to your store. I had a look and I was able to replicate the issue you noted. The product tiles on your homepage are not linked to anything from what I can see.
Can you confirm for me if these product tiles are customized or a standard part of your theme file?
What theme file are you currently using?
Can you replicate this issue in the theme editor?
Are there any options in the theme editor to edit the tile links?
This information will help me troubleshoot this with you!
Hello, I am currently experiencing this. My products are not opening especially shoes. The other kind of products like bags show open so customers can add to cart but shoes aren’t. What can I do?
Hello, I am currently experiencing this. My products are not opening especially shoes. The other kind of products like bags show open so customers can add to cart but shoes aren’t. What can I do? Here is my store address shoepifystore.com or shoepifyng.myshopify.com