Propel Subscription recurring payment Options not showing clearly

Payments + Shipping & Fulfilment

Topic summary

A merchant using Propel Subscriptions is experiencing visibility issues with subscription options on product pages. The discount options for recurring orders only appear after clicking ‘View full description,’ causing customers to miss them.

Initial Problem:

  • Subscription options hidden behind ‘View full description’ link
  • Customers not seeing discount opportunities for repeat orders
  • Merchant wants options visible immediately without extra clicks

Development:

  • SealSubs support suggested the issue depends on subscription app integration with the theme
  • Merchant switched from Propel to Seal Subscriptions, reporting improved appearance

New Issue Identified:

  • Subscription details not displaying at checkout when customers select Shop Pay
  • SealSubs diagnosed the problem: conflict with “Easify Product Options” app

Recommended Solution:

  • Deactivate or uninstall Easify Product Options to test if it resolves the checkout display issue
  • Contact SealSubs support directly (support@sealsubscriptions.com) if problem persists, as they don’t monitor Shopify Community forums regularly

Status: Ongoing troubleshooting with app conflict identified but not yet resolved.

Summarized with AI on November 9. AI used: claude-sonnet-4-5-20250929.
1

Can anyone please help? I use Propel Subscriptions App to allow my customers to select and set up a recurring order for a product at a discount.

On my product pages, it shows payment options but not the Propel Subscription options to get a discount when doing automatic repeated orders. It only shows when you click ‘View full description’… but my customers do not click this and instead do not see a way of getting a discount for repeat orders.

Can anyone help me have the options showing without clicking ‘View full description’ please and it shows straight away?

Example:

https://pupplanet.co.uk/collections/food-kibble-eden

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on product full detail screen:

Pup_Planet_1-1714308632119.png
Pup_Planet_1-1714308632119.png879×756 420 KB

1 Like
2

Hi,

If I understand your correctly, you want to also show the subscription options in the product modal popup, which shows up when you click the “Choose options” button on your collection page?
If a subscription option can show up in there mostly depends on the subscription app you are using and how are they integrated with your theme.

In our Seal Subscriptions app, we have integrated a lot of themes into our system, which means that our app can usually show the subscription options in there automatically. But if it happens that the subscription widget doesn’t show in there, we can usually make adjustments to our app to make it compatible with your theme.

As you are using a different subscription app, I think it will be best to contact their support team and ask them for help with that. They will know best what to do and if their app is capable of showing the subscription options in there :slightly_smiling_face:

1 Like
3

I’ve moved my subscription app to yours… thank you, looks a lot better.

4

So sorry… can I ask…. If a customer selects a subscription then ‘Shop with SHOP PAY’…. Does it not work as I can’t see subscription details at checkout page?

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Pup_Planet_1-1716134095191.png
Pup_Planet_1-1716134095191.png2388×1668 223 KB

5

Hi,

The subscription option does work with also ShopPay payment processor :slightly_smiling_face:

I have checked your shop and can see that this issue in your shop is caused by another app, called something like Easify Produt Options. Can you try deactivating it or uninstalling it to see if this resolved the problem?

Also, if this doesn’t resolve the problem, then it will be best to contact our support team at support@sealsubscriptions.com so they can take a look at this. We don’t check the Shopify Community forums so often so you can get faster support there :wink: