Propel Subscription recurring payment Options not showing clearly

Payments + Shipping & Fulfilment

Topic summary

A merchant using Propel Subscriptions is experiencing visibility issues with subscription options on product pages. The discount options for recurring orders only appear after clicking ‘View full description,’ causing customers to miss them.

Initial Problem:

  • Subscription options hidden behind ‘View full description’ link
  • Customers not seeing discount opportunities for repeat orders
  • Merchant wants options visible immediately without extra clicks

Development:

  • SealSubs support suggested the issue depends on subscription app integration with the theme
  • Merchant switched from Propel to Seal Subscriptions, reporting improved appearance

New Issue Identified:

  • Subscription details not displaying at checkout when customers select Shop Pay
  • SealSubs diagnosed the problem: conflict with “Easify Product Options” app

Recommended Solution:

  • Deactivate or uninstall Easify Product Options to test if it resolves the checkout display issue
  • Contact SealSubs support directly (support@sealsubscriptions.com) if problem persists, as they don’t monitor Shopify Community forums regularly

Status: Ongoing troubleshooting with app conflict identified but not yet resolved.

Summarized with AI on November 9. AI used: claude-sonnet-4-5-20250929.
5

Hi,

The subscription option does work with also ShopPay payment processor :slightly_smiling_face:

I have checked your shop and can see that this issue in your shop is caused by another app, called something like Easify Produt Options. Can you try deactivating it or uninstalling it to see if this resolved the problem?

Also, if this doesn’t resolve the problem, then it will be best to contact our support team at support@sealsubscriptions.com so they can take a look at this. We don’t check the Shopify Community forums so often so you can get faster support there :wink: