Providing updated information so Shopify payments can continue

[Depair999]

Some time back, Shopify asked for information so that Shopify payments could continue being used. I provided that information.

Shopify asked me again. I provided it.

And again.

And again.

I keep providing the info and they keep asking.

And I can’t contact Shopify. Phone support is no longer available, and if there’s an email to use for contact, it’s well hidden. And I can’t find an answer to this question in their FAQs.

Anybody have the same experience? How was it resolved? Any thoughts on customer service generally?

[AvadaCommerce]

Hi @Depair999

If you can contact Shopify through phone or email, try to get live chat support from Shopify, you can do the following steps:

Step 1: Go to https://help.shopify.com/en, click Get Help at the bottom and this screen will show up.

Step 2: Click Chat with us and fill out all information is required as the picture below:

And that’s it! Send your questions to Shopify, and they will get back to you in no time.

I hope that you could find the answer is helpful.