We got fraud on our balance account after using the card to make a purchase for something, the process to dispute the fraud is one of the biggest jokes i have ever seen in my life, do yourself a favor and get rid of the balance account and move your money to an actual bank account, shopify has dista…

Hi @demandchanges Thank you for reaching out with these details and I am sorry that you are having to deal with this. Our authenticated support channels are the correct avenue for support in this case as they can verify your merchant account and escalate to the appropriate team for further review.…

All issues with your Balance account or card should be resolved by Shopify directly and there is no need to contact Stripe or outside services for further support. The lack of contact avenues other then fighting with a automated system for a hour to get it to finally goto chat and then for them to …

Absolutely ridiculous. I am experiencing the same thing. We need a class action lawsuit. So many small businesses are suffering from a lack of support and accountability. Despicable.

We all have. Needs a class action suit. I bet we’ll get our money then.

Hello Shay, I’m having the same issue. Where do I go to dispute a charge on my Shopify credit card issued by Celtic Bank?

Hi, @BlkPitbull . Please contact the bank directly to report any disputes.

Did you ever get your money back? How long did it end up taking? This is probably the worst “bank” experience. Like my normal bank would automatically flag and hold any suspicious charges and contact me to manually approve the charge. And if you are hit with a fraud charge, they reverse it basicall…

PSA Lack of support for shopify balance account get your money out of it.

Shopify Discussion

Simona_Onae August 31, 2023, 2:06pm 4

Note taken funds moved to Business Bank. I have bee trying to dispute something for 3 days. I can’t even get in touch with anyone.

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PSA Lack of support for shopify balance account get your money out of it.

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