Purchase a second shipping label for an order has been deliveried

Payments + Shipping & Fulfilment

Topic summary

A merchant needs to ship replacement items for a delivered order but cannot purchase a second shipping label because the order is archived and already fulfilled.

Official Workaround:
Shopify Support recommends creating a draft order with the missing items, applying a full discount to avoid impacting sales figures, marking it as paid, and adding notes indicating it’s a replacement. This allows purchasing a new shipping label while keeping both orders visible in the customer’s account.

Community Alternatives:

  • Duplicate the original order, apply a discount equal to the total, and mark as paid
  • Unarchive the order and add a $0 custom item (labeled “Replacement”) to generate a shipping label without affecting inventory or sales data
  • Create a $0 product specifically for replacement requests that customers can “order” to provide shipping details

Major Concerns:

  • The duplicate order method incorrectly adjusts inventory (system treats it as a new sale)
  • Full discounts still impact gross sales and discount tracking, complicating tax reconciliation
  • Automated customer emails must be disabled to prevent confusion
  • Multiple users report the workarounds no longer function or don’t provide shipping label options

Consensus:
Merchants strongly criticize the lack of a built-in “reshipment” or “exchange label” feature, noting competitors like eBay and PayPal offer this standard functionality. The workarounds are considered excessively complex and time-consuming for a common business need.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
19

Yes, do that now but then you must discount order amount or it gets added
in as new revenue, also must mark as paid and remove customer email address
or customer receives notification of order showing 0 due which confuses &
annoys them so we get phone call or email.

Smart option: Exchange Label.

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