Purchase a second shipping label for an order has been deliveried

Payments + Shipping & Fulfilment

Topic summary

A merchant needs to ship replacement items for a delivered order but cannot purchase a second shipping label because the order is archived and already fulfilled.

Official Workaround:
Shopify Support recommends creating a draft order with the missing items, applying a full discount to avoid impacting sales figures, marking it as paid, and adding notes indicating it’s a replacement. This allows purchasing a new shipping label while keeping both orders visible in the customer’s account.

Community Alternatives:

  • Duplicate the original order, apply a discount equal to the total, and mark as paid
  • Unarchive the order and add a $0 custom item (labeled “Replacement”) to generate a shipping label without affecting inventory or sales data
  • Create a $0 product specifically for replacement requests that customers can “order” to provide shipping details

Major Concerns:

  • The duplicate order method incorrectly adjusts inventory (system treats it as a new sale)
  • Full discounts still impact gross sales and discount tracking, complicating tax reconciliation
  • Automated customer emails must be disabled to prevent confusion
  • Multiple users report the workarounds no longer function or don’t provide shipping label options

Consensus:
Merchants strongly criticize the lack of a built-in “reshipment” or “exchange label” feature, noting competitors like eBay and PayPal offer this standard functionality. The workarounds are considered excessively complex and time-consuming for a common business need.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
2

Hi, Fay.

Leon here from Shopify Support.

If an order has been fulfilled and delivered already, there is no way in the admin to go back and “re-fulfil” those items. In cases like this, you’ll need to create a draft order in the admin by going to Orders > Create Order, add the items that were missing from that orde, then buy a shipping label and fulfil the new order. In this new order, you can mark it as paid, discount it fully to not impact your sales figures, and add notes to indicate that the items in this order are a replacement for the previous. After this is completed, you’ll be able to look at the customer account in the admin and see both orders at a glance.

If you have any questions about this process, please let me know.

Have a great one,

Leon

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