Hi, I recently shipped one order to my customer. The package has been deliveried. And the customer contact me with some items missing in that package. I was trying to purchase a second shipping label under the same order to send a replacement order. But the order has been archived, so I wasn’t able…

This is an unreasonably complex work-around for what should be a standard feature. The need to ship a second package to a customer is frequent enough to justify adding the feature. If an item was left out by accident, a follow up item needs to be sent, etc. There are a variety of reasons why I need …

This ridiculous work-around actually *does impact the sales figures. When you create an order and discount it fully, the order contributes to your gross sales, and the discount is tracked in the discounts line. Sure, it doesn’t affect the bottom line in the end, but it does end up tracking the sale …

I figure out an acceptable method to print the 2nd shipping label when the customer request the replacemnt. I add a new product item, the product name is “request replacement”, price is $0 The buyer places an order to replace his defective goods. In checking out, it does not require credit card in…

This doesn’t work for me anymore. I tried four times, with a couple minor variations, notably making it free shipping and also First Class Mail. This worked early June now it’s late August and I can’t print a shipping label. And this is using the same item + discount that I used the previous time. I…

This workaround creates a lot of additional work. In my previous software we could right click and duplicate the order order, delete items not being reshipped, use the same order # and add a “-R” to the order #. This allows our bookkeeper to easily find all orders that were reshipped and categorize …

This is exactly what I do (unarchiving > creating a custom item worth nothing w. shipping.) This also helps for quickbooks/ tax purposes and doesn’t remove additional inventory; it doesn’t count as a sale since the custom item is titled “Replacement” or whatever you want to do with it, the cost is 0…

Maybe you might try duplicating the order using the duplicate option in the drop-down menu for the original order, then tag it with “R” for replacement.

Yes, do that now but then you must discount order amount or it gets added in as new revenue, also must mark as paid and remove customer email address or customer receives notification of order showing 0 due which confuses & annoys them so we get phone call or email. Smart option: Exchange Label. …

I think the Unarchive > Edit > Add $0 Custom Item is the best hack for this. Doesn’t affect total sales numbers (which a 100% discount would), keeps the inventory intact, keeps the history in one order, and even prints put a dedicated packing slip for the custom item. it’s still ridiculous there is…

Thank you for sharing. This helped me tonight.

Purchase a second shipping label for an order has been deliveried

Payments + Shipping & Fulfilment

MagicalMakeup September 6, 2024, 12:15pm 30

It’s easier to just put the item back into stock than create a whole new order again - I found this work around great! Thank you @FusionDecals

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Purchase a second shipping label for an order has been deliveried

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