recent thread about fb pixel error messages: https://www.reddit.com/r/PPC/comments/nzivdq/fb_error_server_external_id_not_matching_to_pixel/
this just started happening to me too.. any solutions?
Hi! Were you able to fix the issue?
Started happening to me six days ago. I contacted Facebook support on the 19th, and have not heard back after they requested permission to log into my account to investigate further. I just got off a chat with Shopify support where they redirected me to Facebook stating: “Shopify does not support GTM Integrations and event ID is not available in the Facebook channel.” I run two Shopify stores, and only one is impacted. Both setup exactly the same, and the performance hit to the impacted store is enormous! Sessions are down 80-90% when the pixel reports an error. It was fine yesterday, and my sessions were at normal levels. The error is back today, and I’m hit again.
yes
Guys, I am having the same issue.
Question is, what will happen if we disable the pixel all together and run only the conversion API?
anyone tested it?
Looks like the event ID being sent from the FBQ browser pixel is different from the FB CAPI integration.
No idea why the Facebook app would do this. Seems odd.
I have a method that works that does not involve the standard Facebook Ads app integration at all.
The additional benefit is we use the same data stream to report events to Facebook Ads (pixel and CAPI), Google Ads (pixek and API), Google Analytics 4, and Universal Analytics.
Takes some configuration… not a 1-click app install.
Let me know if you want me to share more details.
please do
yes please share!
did u find the solution? what if I just ignore it and run my ads?
I have spoken to Shopify support multiple times and they have nothing for me. It’s a Facebook issue as far as they are concerned. The errors in my sites are building up and the support you get is 0.
Help! Help! I still have this unresolved issue as well with no solution in sight!
Shopify @Facebook_1 @shopifysupport please assist
Your pixel should be setup within the new Facebook channel.
Having done that, make sure you remove the “old” pixel from Online Store > Preferences.
Hi Josh,
Thanks for your reply, but both of those are already in place. I’ve run the Facebook channel for quite some time and in the preferences it just says Set Up Facebook.
Same as Orry, it only shows setup facebook which brings me to the facebook sales channel.
Yep happening to us and 0 support. I am less than pleased.
Yeah this is ridiculous there isn’t a solution for this, I have the same issue and the impact on sales is huge…Please someone give us a solution it is impacting many people.
sent an email.