Purchased 2 clippers from barber clipper point U.K on 6th and 8th of June,

Topic summary

A customer purchased two clippers on June 6th and 8th from Barber Clipper Point U.K. using international shipping.

Current Status:

  • Order still shows “preparing order” status in Shopify after 17 days (as of June 23rd)
  • Customer sent 3 emails requesting order status updates
  • No response received from the seller

Customer Request:
Seeking assistance to obtain a refund, as they believe the seller will not fulfill the order due to the prolonged silence and lack of progress.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.

Purchased 2 clippers on 6th and 8 th of June from barber clipper point U.k , sent 3 mails requesting the status of order (used international shipping) and still up to today 23d of June got no answer whatsoever. Only see through Shopify the preparing order status 17 days later !!!, please help me get my money back cause most certainly they are not going to fulfil my order .