Hello all. I have an issue where the quantity selection box, the shopping cart tab, and the product image are blacked out. I’m unsure how to fix it.
website is sawyer.store
there is no password
Topic summary
Display issue reported: the quantity selector, shopping cart tab, and product images appear blacked out on the storefront.
Evidence and access: two screenshots were provided to illustrate the problem. The site (sawyer.store) is publicly accessible with no password, enabling external review.
Reproduction status: an initial check couldn’t replicate the issue because all products appeared sold out, preventing interaction with the cart and quantity controls.
Latest update: the store owner enabled at least one product for purchase so testers can reproduce and diagnose the problem.
Actions and next steps: support requested a purchasable product to test; the merchant completed this step. Further analysis and recommendations are pending.
Resolution status: not resolved yet; root cause unidentified. Screenshots are central to understanding the visual problem; no code snippets or technical logs were provided.
Hello all. I have an issue where the quantity selection box, the shopping cart tab, and the product image are blacked out. I’m unsure how to fix it.
We have checked your website and found that it’s impossible to demo your issue due to the lack of a specific product - all of your products are displayed as sold out.
So that, can you kindly set up a product for us to test and give you a suggestion as soon as possible? Thank you in advanced.
I adjusted the product so that it is available to purchase now.