Hello, i would like to ask if https://studiotokyo.jp/ site is legit, it says that you are the provider
i ordered something 30 days ago and i still havent received it, they said that 14 days it takes to deliver it
so please tell me what happend
Hi, @demciii !
Welcome to Shopify Community.
Thank you for sharing your question with our network. Shopify provides e-commerce services and software that powers hundreds of thousands of business all over the world. We are not involved with order or store management, nor can we check if a business in fact uses our services to host their store.
Shopify does not condone fraudulent or unethical practices on our platform and for that we have several protocols in place to both prevent and address such situations if they do occur. We also believe in empowering every entrepreneur reducing the barriers to self-employment and make it easier than ever to start your own online business.
With that there may be some bad actors that slip through the cracks amongst the hundreds of authentic businesses just getting started. To help weed those out, we always ask buyers to do their own due diligence when ordering from companies for the first time. It is absolutely imperative to practice safe shopping online, just as you would anywhere else.
In your particular case we recommend connecting with the company directly for further support. The best way to do this is typically by replying to your order confirmation email or through contact information listed on their site. If you are unsuccessful at that, then I invite you to check out this Buyer FAQ for next steps you can take to claim your order or your funds.
Please review that link thoroughly as I trust it will offer clarity with next steps. If I have missed or misunderstood anything, let me know right here.
Warm regards,