Question on disputed order while in test mode

Shopify Discussion
1

I used the credit card number provided by Shopify to place an order to simulate a dispute. I received notification of the dispute; however, when I look at the order in admin it says that the amount of the order will be deducted from our payout because of the chargeback. Will there actually be money taken out of our payout? Or is information in the account part of the simulation? This is what I see below

A $67.00 USD payment was processed using a Visa ending in 0259.

Unable to process a payment for $67.00 USD using a Visa ending in 0002.

$82.00 USD will be deducted from your next payout because of a chargeback.

$64.76 USD will be added to your May 12, 2022, payout.

Thank you!

Mindie Thomas

2

Hi, @MIndieThomas !

Disputed transactions created while Shopify Payments was in test mode will not affect your payouts. Simulated transactions don’t appear in your payouts or reports, so the information you see is only part of the simulation.