a workaround for any of you who are still looking to do this. you’ll need to specify weight ranges for your products and setup conditions and rules as so the system can appropriately link the correct shipping rate rule.
i am still working on it myself but i’m sure this is the only way to accomplish this without buying an app.
Hey Lulu. Bumping this once again. It’s such a basic feature it’s just nonsense you guys can’t implement that. Honestly you guys are lucky enough to have a captive market
Bump.
Same issue. Almost everything I sell either ships in a 6" box or a 55" tube. The shipping discrepancies are enormous for international shipments. The difference between a 47" tall package and a 48" tall package shipped international is over $50.
PLEASE add a option to specify package dimensions when adding a product. Please.
I’m throwing my hat into this circus ring as well. I use boxes from 6" (0.1 oz) to 36" (18 lbs 8 oz) and I’m losing my shirt on shipping costs with Shopify. Without the ability to assign sizing dimensions, ALONG WITH the weight, my shipping charges are far lower than the actual cost.
At the very least, Lulu/Shopify - allow us to enter a fixed shipping price for each item (like eBay) since the Shopify calculation is too simplistic to be of practical business value. This issue is keeping me from scaling certain product lines because I can’t protect my margins due to this shipping problem. I’m sure others here are experiencing the same issue.
Same boat here, I have a standard shipping box that is under 12"s and holds 4 products when someone orders 5 products I need a 15" box so the rate is about $9-13 more and the customer isn’t charge because it is still charging the customer as a 12" box. Easy way would be for them to allow Example (1-4 products ships in box A 12" box, 5-7 products ships in box B 15" box, 8-12 products ships in box C 21" box) This would at least give some increase so we are not loosing on larger sales. Post office is getting picky about putting in wrong measurements Shopify makes enough that they should create a free application yes FREE for us.
I sell two main types of products: bag hardware (zippers, zipper pulls, strap connectors, etc) and vinyl for bagmaking (sold by the yard, 36"x54"). The difference in package size is my hardware ships in 9x6 bubble mailers, and my vinyls ship in 40x4x4 boxes. Average cost of bubble mailers is $3-8, average cost of the boxes are $15-60. Weight contributes, sure, but so does the package SIZE. If I default my smallest size to avoid overcharging customers, I end up having to send additional shipping cost invoices to the customers buying vinyl which they are not happy about and may request I refund their entire order which Shopify has already charged me fees on, which means I LOSE money by refunding those orders. If I set the default package size to the largest package, I end up refunding a lot of shipping (again losing money because Shopify fees were charged on the original cost not the adjusted cost), and scaring away a lot more customers who wanted to buy a $3 zipper pull and they’re being quoted $15+ in shipping. Either way you cut it, I am losing a LOT of money and customers because Shopify is not adding a SIMPLE FEATURE to allow assigning default packages to specific shipping profiles. It’s suuuper easy, all they need to do is move the Saved Packages into the Custom Shipping Rates section so that specific packages are assigned to specific shipping rates. Why has this not been done, with so many people asking for it and it being such a basic, necessary feature?
Hi Lulu,
I’m piling on here. I just started selling and on my 3rd order in, I’m realizing this is a big problem. Please escalate this and advocate that this be fixed. I agree with everyone else that this is a basic feature that Shopify should be prioritizing. I’m sure far more people are frustrated with this than have vocalized here. On behalf of my fellow Shopify sellers, please step up, take the lead here and convince your leadership (or whoever needs to green light this) that fixing this is simply good business! Shopify needs to put their sellers first, NOT their app developers.
Thanks for listening,
Nicole
The fact that almost 2 years later there is no answers is ridiculous. I just sent this thread in to customer support and they said they will have their engineers know about the situation. If anyone else has not contacted customer support direct please do and link this thread so we can speed up this process.
If/Then statements is the most basic form of coding. IF more products are added to the cart THEN a bigger box is used based on “X” variables. IF a specific product is added that is very large THEN a box that it fits in to ship is used as the default box. This is a basic elementary level problem that we should not be dealing with from the supposed leading E-commerce platform.
I am jumping on board as well, this problem is costing me money.
Come on Shopify…
New here, same situation. Actually kind of shocked at the basic stuff I’m finding isn’t possible.
What’s the actual point of entering the boxes if you can’t calculate price according to them??
Selling records: Box 1 fits up to X amount of records, Box 2 fits x-xx amount, Box 3 fits xxx-xxxx amt.
Easy fix. Make it happen.
Following…
Same problem here. Ridiculous tbh. You have multiple products with different weights. Different shipping packages yet can only set 1 default? Why can’t we set packages per item? Or by weight? I’ve lost money as well. Shipping 3 hoodies should not cost 20$. So basic. Fix this.
STONEAGE!
I built websites 10+ years ago and the base requirement was dimensions and weight.
Clearly, Shopify is more interested in supporting the developer ecosystem than the users of its products.
I’ve had to create workarounds for local shipping but now that I’m looking at international have hit a wall again.
How old is this thread? Such poor form shopify!
Would love to see the stats of how many people are leaving the platform because of relatively easy-to-add features like this that are mandatory in running an online business.
Bumping yet another ignored thread by Shopify in the futile hope that some day, their management will get it and actually build a functioning service instead of outsourcing the most BASIC functionality to third-party developers.
I’m about to launch a much larger product that the one I currently sell, and I need to be able to assign default package dimensions and weights to individual products. WHY IS THIS STILL NOT A STANDARD FUNCTION WITHOUT HAVING TO PAY FOR A THIRD-PARTY APP?
I agree 1000% I lost money again this week on items that are large, and if I pull the item from my site, I might as well just stop stocking it. COME ON SHOPIFY. I am very please with most of the functionality of SHOPIFY, but this is just stupid. Maybe everyone watching this thread can bombard SHOPIFY with a complaint at the same time.
Adding my complaint here too. I am trying to add Boxify, but quickly realizing it’s not a solution either. It doesn’t integrate with UPS through shopify. My business is simple, I don’t need this giant complication. Seems like it would be an easy fix so we don’t have to pay more through an app.
Please fix!!
Nicole
Hi,
Which is the shipping carrier you are using to ship the product, currently?
Have you installed any shipping app?
Where are you from?
When you’re fulfilling an order, you need to choose a package that matches the type that you want to use.
You can save your preferred package types on the shipping and delivery settings page or on an order’s Fulfillment page in your Shopify admin. Most carriers charge by size and weight, you can choose which one of your saved packages you want to use.
I would suggest the Multi-carrier shipping label app, which is integrated with multiple shipping carriers and the app automatically chooses the perfect box for the product based on weight and dimensions, so customers are only charged shipping charges for the box.
We currently ship via USPS, and UPS.
I am in Houston Texas, USA
We typically ship small items, but we also will need to ship an order in a much larger package. The Shopify product does not allow me to select different size packages based on item, Only one default package. I and many many Shopify customers do not understand why this is not a standard option. Paying additional fees per month for a very basic feature is not right. I have no problem paying extra for fees for Apps I need for my specific process, but basic package size option should be included in Shopify.
Hello @cfunni ,
I understand that you don’t want to use an app for this feature.
However, since there is no other option available to handle this directly in Shopify, you can try
the Multi-Carrier Shipping Label app until the option is available directly in Shopify.
The app allows you to add custom boxes for packaging based on the weight of the product, and dimensions.
Also, automatically chooses the right package to ship the orders.
As you are looking for larger boxes you can create the same under the packing process within the app.
You can create any number of boxes based on your product weight & dimensions and the app automatically chooses the correct box based on what your customer orders.
I think the common complaint here from the Shopify customers, this should be a basic feature in Shopify. It should be already in the product we are paying you for. Also the comments we are adding here are also read by future customers, and things like this will keep people from joining Shopify. This is a BASIC part of every other platform, and there is a reason SHOPIFY is leaving it out. It will cost you customers if it is not added soon.
Exactly. Maybe we should start a thread about other platforms that will actually meet our needs. Ebay..Squarespace..pros and cons? Others?