"Import job already in progress. Please wait until current one is finished"

Shopify Discussion

Topic summary

Issue: Merchants see “Import job already in progress. Please wait until current one is finished” when importing/updating inventory, even for small files, sometimes with no prior import started. Imports remain stuck for hours to days.

Recent updates:

  • Shopify acknowledges an incident affecting inventory CSV uploads on Nov 9, 2021; a fix was deployed.
  • Despite this, several users continue to report the error afterward.

Support guidance:

  • Staff requests specifics to diagnose: file type (inventory CSV vs product CSV or other) and file size. CSV = comma-separated values spreadsheet file.
  • For imports stuck for hours/days, staff advises contacting Shopify Support via the Help Center to securely access the store, clear the error, and retry. Troubleshooting cannot be done in public.

State of resolution:

  • No universal in-thread fix. Cases appear store-specific and require direct support intervention.

Action items for affected users:

  • Contact Shopify via the Help Center for account-specific assistance.
  • Provide: whether it’s an inventory or product CSV (or other), and the file size.
Summarized with AI on January 11. AI used: gpt-5.
1

trying to import a new file but this show up : “Import job already in progress. Please wait until current one is finished” its been hours for a small file -there is a glitch!!! …please help

1 Like
2

Same issue here, started yesterday as well

3

Hi, @evechagnon and @RobChatters !

Some stores were having trouble with uploading inventory CSVs on November 9, 2021, but our developers pushed a fix to resolve this issue. Can you please confirm whether you’re importing an inventory CSV, a product CSV, or a different type of file, as well as the size of the file?

If the import has been stuck for several hours, please get in touch with our team via live chat, email, or callback in the Shopify Help Center so we can help you clear the error message and try again.

4

Dear Sophia. I am having the same Problem Since last two week. Whenever i try to update Inventory Export i get the Same Error every Time. Even i have not Updated any File Before. Its a Big issue for Me to update Inventory. Please Help.

5

Hi, @Chsohaibtahir !

The Import job already in progress. error message is one that our team can help with, though I won’t be able to troubleshoot from this public space. In order for our team to securely access the store and help you resolve this issue, please get in touch with us through the Shopify Help Center. Thank you!

6

Dear Sophia

I have same “Import job already in progress. Please wait until current one is finished.” message for 2 days when I try to update the inventory , please help.

7

Hi, @hanamarumart !

Our team can definitely look into this with you, but we’ll need to access the account securely in order to investigate. Please contact our team via the Shopify Help Center. Thank you!

1 Like
8

Same issue here, started yesterday as well

9

Hi, @HPX !

The following information would be helpful in determining what the cause of the error message might be: