Hi everyone,
I’m running test on a site for the conversion pixel implemented on the Order Status page.
Notice this anomaly where some orders, upon completing the checkout/payment process
it often land on /checkouts/c/ instead of the Order Confirmation page /checkouts
On this /checkouts/c/ page - it was a Confirmation Code that was reflected on the page instead of Order ID : Confirmation Code format Eg. #8EJ18A8A2
/checkouts - this is where the Order ID can be retrieved to the conversion pixel in their actual format : Order ID format Eg. AB12345
When an order completed the payment and lands on the confirmation code page, the conversion pixel is unable to retrieve the Order ID.
Would like to ask if any experience this with their Shopify development (whether it is a bug) ?
- Is there a way to ensure every order only redirects back to /checkouts page where the conversion pixel is able to retrieve the order ID ?
- Is there a shopify parameter to include in conversion pixel code so that even if we get redirected to /checkouts/c/ , we can still capture the Confirmation Code ?
Any advice will be greatly appreciated. Thanks in advance!