This is the mail system at host shopifyrelay02.b.hostedemail.com.> > I’m sorry to have to inform you that your message could not> be delivered to one or more recipients. It’s attached below.> > For further assistance, please send mail to postmaster.> > If you do so, please include this problem report. You can> delete your own text from the attached returned message.> > The mail system
Emails from my IP address have been “rate limited” due to an unusual amount of unsolicited emails. From what I’ve gathered, this is extremely odd because I do not own a shop. I am a CUSTOMER who made an inquiry about an order. I do not see how the email I sent —and it was the only one I sent to this business—would be considered unsolicited or copious. Please help. For context, a label was created for my order on 12/29 and Shop shows that my package was expected 1/4, but I have not received any tracking updates since the label creation. I sent one email on 1/17 asking if my package was ever dropped off and randomly got the above email today as the only reply.
Thank you for reaching out about this issue and also the email response you received back as a reply. Without being able to review the email itself, I am not able to confirm if that email was actually sent by our system (in error) or sent by the merchant you are trying to contact.
Regardless, I understand that you need to contact this merchant and receive an update on your order. If this merchant is hosted on Shopify then you can use our contact form to send a request for an update. Please follow this link: Contact Support - Get Help as a Customer of a Merchant, choose the get help as a customer of a merchant below the login button, and follow the prompts.
I started going through the steps you provided (thank you!) and didn’t
know if reporting the order would have a negative impact on the merchant.
So, does the above email indicate that it was a mistake from Shopify or
that the merchant was responsible? If it was the former and a report
reflects poorly on the merchant, is there a way to go about it and not
affect her? If there’s no impact, I’ll continue with the report— just
wanted to check first.
I believe this is a mistake from Shopify or it was sent due to the merchant email account itself sending/receiving too many emails for the server to process at that time.
Doing the request for order information through our Help Center has no effect on the merchant account or it’s standing on our platform. You can reach out as many times as you need through that method without impacting the merchant’s business.