It’s been a week since I launched my website. I Have been getting a lot of traffic on my website after running instagram ads.
Can someone please honestly rate my store and give some useful feedback here?
Customers are not buying from my wesbite I want to know the reason for it.
Hi @ComfortLivein ,
Thanks for reaching out to the community. We are MooseDesk, a comprehensive Live Chat, FAQ & Helpdesk App designed to elevate your customer support experience.
Congrats on your new store! It has quite enough essential information but we can make it even better. Here are some of my recommendations to improve customer experience, please kindly check.
1. Add your brand’s key message to the hero section
A key message or a catchy slogan can help your customers understand what your brand is about. It conveys your unique value proposition and differentiates you from other competitors.
I can see that currently you have 2 similar pages of the hero section, so I recommend changing the first one’s content to a new one with your key message.
2. Add a dropdown menu to the ‘Category’ on the navigation header
It allows users to quickly see a preview of the available subcategories and access them directly from the main menu. Besides, as your site grows, dropdown menus allow you to add more subcategories without cluttering the main navigation.
Take a look at this example:
3. Add detailed images that showcase the product’s material
Close-up images of materials allow customers to better understand the product’s texture, quality, and appearance. This can significantly reduce uncertainty and improve conversion rate.
4. Add an FAQ page
An FAQ page serves multiple purposes such as improving customer experience, reducing customer support load and enhancing SEO.
I suggest exploring MooseDesk, a free Live Chat, FAQ & Helpdesk App. MooseDesk provides auto-reply features during non-business hours, a proactive help center, and a user-friendly widget layout, offering an effective solution to enhance customer support on your platform.
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As an expert/enthusiast in UX, I recommend implementing these changes to improve customer experience when scrolling through your store.
If this is helpful for you, please let me know by giving me a ‘LIKE’. If your question is answered please mark this as 'SOLUTION’.
Thank you for reading. Wish you a nice day ahead!
MooseDesk - All-in-one Shopify FAQ & Helpdesk App
Thanks for sharing your store. I’d recommend checking your conversion rate report in the Admin panel to identify where customers are dropping off during the purchase process. This insight will help you prioritize improvements effectively.
Additionally, I have a few personal suggestions that might enhance your store:
Improve Banner Image Quality: The current banner image appears a bit blurry. High-quality images are crucial, especially for customers coming from Instagram, where visuals drive purchases.
Highlight Instagram Products on Homepage: Make sure to feature the products you’ve advertised on Instagram on your homepage. They should be the stars of your sales, rather than hidden away. The homepage feels a bit too simple right now.
Rearrange Homepage Categories: Consider moving kitchen appliances next to Home Décor on the homepage. Since clothing is in a separate section, these two categories are more closely related.
Enhanced Navigation Bar: Show all categories in a dropdown list when hovering over “Category” in the navigation bar (i.e. turn on mega menu). This makes it easier for customers to find what they want without extra clicks, streamlining the purchasing process.
Sort Products by Best Selling: Currently, on Shop Now page, products are sorted alphabetically by default, mixing kitchen appliances with clothing. This can be confusing. Sorting by best-selling items would provide a better user experience, as customers won’t mind seeing different products ranked together.
Consistent Image Sizes: The product listing page features images of varying sizes, which can make it look messy. Using uniform image sizes will create a cleaner appearance.
Contact Options: While the direct WhatsApp call button is a great feature, not everyone may prefer calling. Consider adding a live chat option for customers to type their queries, depending on your audience’s preferences.
I hope these suggestions help improve your store! Best of luck!
If this is helpful, please let me know by giving it a like or marking it as a solution. Thank you.
