Shipping rates for subscription orders (via the ReCharge app) are missing on the checkout shipping/payment page after selecting “Subscribe.” Managing subscription shipping in ReCharge redirects to the Shopify profile “Recharge Custom Shipping Profile,” where some domestic and international rates are not visible. Screenshots are provided to illustrate the missing rates.
ReCharge support redirected the issue, and forum guidance notes difficulties retrieving accurate rates for subscription products through ReCharge.
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Proposed workaround:
Outcome/status:
Hi. I asked ReCharge support about this and they refer me to you. This is just a simple issue. Some of the rates are not showing up on the shipping/payment page after selecting the subscribe button.
After going to ReCharge > Settings > Shipping > Manage my subscription shipping rates, I was redirected to Shopify shipping profile named “Recharge Custom Shipping Profile” and I cannot see some rates for domestic and for international.
Dear @henry45 ,
We’ve encountered difficulties in obtaining precise shipping rates for subscription products through ReCharge.
To eliminate any potential configuration issues, please attempt the same scenario with a regular product to confirm the accuracy of the rates.
I suggest reaching out to Shopify support and also including the Recharge Support team in the same conversation to collaboratively work towards a solution.
Alternatively, consider incorporating the shipping costs into the product price and offering free shipping as an option.
