Hi Hank
My Favicon is showing in the tabs up top of screen but not showing in the list view of a google search, any ideas? The code is in liquid theme, I cleared cache to rule that out too.
Thank you
Hi Hank
My Favicon is showing in the tabs up top of screen but not showing in the list view of a google search, any ideas? The code is in liquid theme, I cleared cache to rule that out too.
Thank you
Hey @LuminousPath11 .
Thanks for reaching out.
Just to gather some additional context, could you let me know which theme you are using? Also, would it be possible for you to share your online store URL? As this information will allow me to assist you better in this situation.
If you are unsure about which theme is live on your store, you can navigate to the Theme Editor and select the three dots appearing on towards the top left of the page. I took a screenshot of the section I am referring to from my test store:
Looking forward to your response.
Hello
The theme is ‘Debut’
URL - https://theluminouspath.com.au/
[http://cdn.shopify.com/s/files/1/0543/2030/0201/files/TLP_Pine_Green_Font_Rvsd.jpg?v=1613579393]<>
The Luminous Path | Kinesiology & PSYCH-K
- Central Coast, NSW<>
The Luminous Path is your sacred space to explore the natural powers of Kinesiology, Reiki, PSYCH-K
, Flower Remedies and Sacred Feminine Mentoring.
theluminouspath.com.au
I also am having the same issue with the domain that is primary facing.
It is changed in the search bar but in a google list is still showing the shopify domain name which looks unprofessional.
For some reason changes are not translating in google search list.
Thank you
Rachel
[cid:70fdb5d0-41db-4322-ba2b-a239a1537b8a]
Hi Ollie
I also have discovered the person who created my website is listed as the ‘store owner’ and I am listed as ‘staff’ with limited access. But I cannot change myself to store owner due to my limited access. How can I fix this? I have emailed the web designer but no guarantee they will reply or fix it .
My Primary card to pay for my shopify billing is due to expire this month and it also seems that because I am ‘staff’ I cannot update my card expiry information.
Hey @LuminousPath11 .
Thanks for the quick responses and providing that context.
In this case, I encourage you to reach out to our live support to have a further look into the situation. Since I cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics.
With that being said, you can get into contact with our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.
Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the situation.
Let me know if you have any questions.