This showcases creating new collections and setting up but doesn’t give you a solution if the collection has already been created and how to manage from there.
My products still don’t show up under my collections even if I add them to the collection and/or tag them. There is no settings option or three dots/kabob menu to click to view Collection parameters either to alter or to even view what the collection was created as (manual/auto). The options of manual or automatic are not available anymore once a collection has been created. I need support to help me here - preferably over the phone!
Hi there, @sddigitalco . Thank you for taking the time to post about your collection issues in the Shopify Community. My name is Imogen. It’s nice to speak with you!
I’m sorry to hear that our blog covering troubleshooting steps for your collections didn’t resolve your issue. Based on what you’ve outlined above, it looks like you’ve checked into most of the areas you’d want to when determining why your products aren’t appearing. In cases like this, the potential cause could be that the products within these collections are not set to appear in your online store, which you can easily fix!
Below I’ve attached a few steps and a screenshot of things you’ll want to check on to ensure your products are set to be published to your Online Store, so they can appear in your collections:
First, login to your Shopify Admin
Then, go to ‘Products’ from the left hand menu
When you find a product that is meant to be appearing in a collection but isn’t, click on it’s name. You should see a screen similar to the screenshot below:
On this page, you can check to make sure your products are set up so they can appear in your online store, and also appear as expected in your collections.
Make sure that the product status is set to ‘Active’
Make sure that you check your ‘Publishing’ options for your product, and that you have the ‘Online Store’ channel checked off. This allows for your products to appear in your online store, and in collections they’re assigned to.
Make sure that there is a green circle next to the ‘Online Store’ channel name - this will confirm that the product is set up to appear in the online store environment, and in your collections.
In case the steps above don’t assist you with troubleshooting, we’ll definitely want to get you in touch with our Support Team for assistance. Currently, we don’t have a phone number that can be used to connect with our Support Team directly. Instead, you’ll want to use our Help Center to connect with our Team. You’ll access that page, login to your account, and then let our AI Chat Assistant know about your issue with your products and collections. The AI will then assist you with getting connected to an advisor who can access your account and troubleshoot things in more detail than we can here on the Community Forums.
Hi there, @c3ss97 . Thanks for following up on this thread here.
If our troubleshooting blog and the reply I provided the previous poster didn’t provide you with any assistance, then we’ll want you to reach out to our Authenticated Support Team so we can assist you with live troubleshooting with this issue. You’ll want to use this link to get in touch with our team.
