In April this year, I took out a Shopify loan, which I’ve been paying off each time I make a sale. I still have a large amount due on the loan. Recently, I have had several emails titled “Re: Shopify Capital - Settlement Offer” offering me a settlement fee. If I choose to pay this fee, it says the remittances on the loan would cease and I would not be expected to complete the remaining balance of the loan. Or I can choose a second offer of a new monthly payments schedule. The email it has come from is recovery_operations@shopify.com signed Ben Recovery Analyst for Shopify. The settlement offer is significantly lower than the balance remaining on the loan so I’m a little unsure if this is a scam. The link to pay the settlement fee leads to a simple check-out page with Shopify logo on URL www.capital-gbp.myshopify.com
Further text in the email says “When you have submitted the remittance, please provide me with the Transaction ID along with the Sender information so that I can apply it to your account.” It just seems very odd that this is all handled outside the admin pages of my shopify store, and not within the admin site, which is where I originally applied for the loan. But the fact it has come from an email ending shopify.com makes me think it is genuine?
My question to the community is this; “Has anyone else had this email, paid the settlement fee, and had their loan balance reduced to zero?”