Hi, I have created a collection with available products but when going to Main Menu in the Navigation tab in Saleschannels the collection does not show up while other collections (10) are visible.
Hey @belviking .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful! Could you attempt to clear the cache on your browser and try adding the collection to your menu?
If the issue persists, I would suggest trying this on a separate browser to see if the collection shows up. As for example, if you are using Safari - try this action on Google Chrome.
You are correct that you will need to add the menu item to your online store navigation. I would suggest to double check the name of the newly created collection to make sure that you are adding the correct one.
Let me know if that does the trick, looking forward to your response.
Impressive Olli. What a response time. Unfortunately neither clearing the cache or using an other browser did the trick.
Enclosed screencaptures of Products/Collections (Cadeaubon is visible) and Menu/Collections (Cadeaubon is not visible)
Hey @belviking .
Thanks for the quick response and providing those screenshots.
Since I cannot authenticate for you the store over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics. In this case, it would be best to reach out to our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.
Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the collection.
Let me know if you have any questions.