I have done all these things and half my collections are not showing up but all have 60+ items in them on the collections page. I have made sure they are all active and available as well as the collection this is insane. I would contact shopify support but they haven’t been helpful the last 5 times I messaged I had to finally figure out everything on my own. I have made other collections before in the same way no issue.
Topic summary
A user reports that half of their collections (each containing 60+ items) are not displaying on their storefront, despite being marked as active and available. They’ve verified collection settings and attempted to troubleshoot independently after finding Shopify support unhelpful across five previous contacts.
Support Response:
- Confirmed collections must be set to “available on your online store”
- Identified likely solution: collections need to be manually added to the site’s navigation menu
- Provided instructions to add collections via Online store > Navigation settings
- Included screenshot demonstrating where to make navigation menu changes
Status: Awaiting user confirmation on whether adding collections to navigation resolves the display issue.
Hey @MjMAJOR2022 .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful! Are you still experiencing any issues with your products not displaying in your collection page or online store?
If the collection is created and it is set to be available on your online store, you may need to add the collection as a new menu item to have it displaying on your store. You can make changes to your navigation menus by making your way to Online store > Navigation. I took a screenshot from my test store to show you the section I am referring to:
Looking forward to your response.