I am trying to unlock my virtual card and or change my payment method so that I can reactivate my store. However, as soon as I get to the page that shows my card locked it redirect me back to the previous page. I don’t even get a chance to try to unlock the card because it redirects so fast.
Topic summary
A user is unable to reactivate their store due to a locked virtual card and cannot resolve the issue because of a technical problem:
Core Issue:
- Virtual card is locked, preventing store reactivation
- User wants to either unlock the card or change payment method
Technical Problem:
- When accessing the page showing the locked card status, an automatic redirect occurs immediately
- The redirect happens too quickly to attempt unlocking the card or making any changes
Supporting Evidence:
- Two screenshots are included showing the issue
Status:
- Problem remains unresolved
- No responses or solutions have been provided yet
