About 3 weeks ago, shopify sent me an email saying my shopify balance card was deactivated due to no activity. They advised me to reach out to shopify support to have it reactivated. I have been reaching out. t has been one endless conversation after another. No one will help me. I explained to support weeks ago that I had a class product and that as customers purchase, the sales would need to go to the card. They never reactivated the card. They keep telling me every day that they are expediting the request. Then they claim there sooooo many requests that shopify support cant get to them all right away. They say they cant give me an estimated time frame for a resolution, then they came back and said multiple times that it would be resolved within 24-72 hours. Well here we are, the card isn’t activated, although it says its ready to use. My customers have paid me for a service and shopify is holding my money. i asked for a supervisor over and over, they claim there is no supervisor and there is a special department to deal with it. they promised to follow-up and email me when everything is fixed. they have not. I need to speak with a real person. this is such an easy fix and they are neglecting to help me. However they would like me to continue paying them their monthly fee.