Reading QR codes for customer information in POS version 10.1.0 breaks

Retail & Point of Sale

Topic summary

Issue Identified:
POS version 10.1.0 has broken QR code scanning functionality in the customer search field. When customers present QR codes containing their email addresses to be added to the cart, scanning produces no response.

Working Functionality:

  • Product barcode scanning during sales transactions continues to work normally
  • The feature functioned properly until version 10.0.3

Proposed Workaround & Limitation:
Shopify support suggested switching the SocketScan scanner to keyboard mode. However, this solution was rejected because it would break normal sales functionality—specifically the ability to scan individual product variants.

Current Status:
The user is seeking confirmation from others experiencing the same issue. No resolution has been identified that maintains both customer QR code scanning and standard product scanning capabilities.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

We have noticed that the latest POS version 10.1.0 breaks the ability to scan QR codes in customer search field. When scanning, nothing happens. Customers display QR-code containing their email address so they can be added to the cart. Scanning product codes when doing sales works normally.

This used to work until version 10.0.3. Anyone else noticed the same?

I called Shopify support and they adviced to put the SocketScan scanner in keyboard mode. Of course that would make it work but I told them that it would not be the solution because it would then break the normal sales functionality when store personnell needs to scan individual variants.

1 Like