Hi!
I’ve had my last two clients tell me that they didn’t receive the ready for pickup email with pickup instructions for their order.
Is there a way to fix this? I’ve tried sending test emails to myself and texts to my cellphone and both seem to work fine. Problem seems to be clients receiving them. I’ve already asked if they looked into their junk mail.
Thanks in advance!
Janie
I tried placing an order to see what happened and I received an email saying the order was ready for pickup with the right email title but the message in the email is not the message from the “Ready for Pickup” notification so the pickup adress and instructions are not there. The SMS received was also the wrong message (same as this one with no pickup instructions). I double checked the notification settings and the email in the ready for pickup section has the right message in it.
We are experiencing the same issues. Several customers recently have complained about not getting the notification that their pickup order was ready. I asked them to check junk and spam and found no notification other than the order confirmation.
We did a couple of fake orders to test things, and none of us received the ready for pickup notification either. When we go to fulfill the order there is no button to send the notification either. Is that supposed to happen automatically when you fulfill the order?
The email template shows up in the notifications, but there is not way to manually send it either.
For us, the “Ready for pickup email” sends if created as an admin but not from the POS which limits staff who can send the emails. We really need this to work from the POS.
NOTE: not a developer..using the UI for configurations.
