Authenticity of an email from shopifystoreprotector@gmail.com claiming a robots.txt issue affecting a store’s search visibility. robots.txt is a file that tells search engines which pages they can or cannot crawl.
Replies concur it’s not a legitimate Shopify contact. One commenter claims official emails use an @Shopify_77.com domain, while another notes Shopify would not contact merchants from a gmail.com address and advises ignoring the message.
Outcome: Treat the email as a scam/phishing attempt and ignore it. No official verification from Shopify was provided in-thread. The discussion appears resolved with the guidance to disregard the email.
Hi!
I got a email from shopifystoreprotector@gmail.com that they detected an issue with my stores Robots.txt File that has been impacting its visibility on search engines.
Is shopifystoreprotector@gmail.com a real email from shopify or is it just a spam / phishing email?
Thanks a lot in advance!! x
Fake.
Shopify emails have @Shopify_77 .com on their email addresses.
Hey @asteriskonline
Shopify would never contact you with gmail.com domain so most probably it’s a scam email so you can ignore it.
Best Regards,
Moeed