Fake.
Shopify emails have @Shopify_77 .com on their email addresses.
Topic summary
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Authenticity of an email from shopifystoreprotector@gmail.com claiming a robots.txt issue affecting a store’s search visibility. robots.txt is a file that tells search engines which pages they can or cannot crawl.
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Replies concur it’s not a legitimate Shopify contact. One commenter claims official emails use an @Shopify_77.com domain, while another notes Shopify would not contact merchants from a gmail.com address and advises ignoring the message.
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Outcome: Treat the email as a scam/phishing attempt and ignore it. No official verification from Shopify was provided in-thread. The discussion appears resolved with the guidance to disregard the email.
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